Usually, you will be seen by a consultant (senior doctor) or a member of their medical team. However, you may be seen by another health professional such as a specialist nurse, midwife or therapist.
All our staff wear an identity badge with their name and job title on it, so you know who they are. They should introduce themselves to you at the start of your appointment.
If you are unhappy about any aspect of your care, please talk to the person in charge of the clinic in the first instance, as they will try to sort things out for you there and then.
Most appointments involve a conversation between yourself and the clinician to agree the next step. You may need a blood test or x-ray, or a more detailed examination. Your clinician will explain to you what is needed and why. Sometimes, if you need a minor procedure, the clinician may be able to carry it out right away. If you don’t feel prepared to do this, please tell your clinician and they will arrange a more suitable date and time.
If the clinician prescribes you with a new or different medication they will write to your GP or give you a prescription to take to the pharmacy. If you pay for prescriptions, the standard national fee will be charged. If you receive free prescriptions, you need to bring proof of your exemption with you.
On leaving the outpatient department you must return to the reception desk and hand over any paperwork given to you by the clinician or nursing team. This will ensure your health record is updated and you have the opportunity to choose a date and time for your next appointment.
