Help with travel

In partnership with National Express, we are able to offer patients and visitors 25 per cent off a Day Saver ticket, when travelling to our hospital sites.

To access this discounted ticket, download the NXBus mTicket app and create an account. Tickets must be used within 48 hours of purchase.

Find out more at National Express – The Royal Wolverhampton NHS Trust Offer

You can claim back travel costs if you or your partner (by marriage or civil partnership) receive any of the following benefits:

• income support (evidence required, i.e. award letter)
• income-based Jobseeker’s Allowance (income based, evidence required)
• income-related Employment and Support Allowance (evidence required, i.e. award letter)
• Working Tax Credit (evidence required, i.e. valid NHS tax credit exemption certificate or award notice)
• Child Tax Credit (evidence required, i.e. valid NHS tax credit exemption certificate or award notice)
• Pension Credit – Guarantee Credit (evidence required, i.e. award letter)
• HC2 (full help) to cover dates attending hospital (evidence required, i.e. certificate)
• HC3 (limited help) to cover dates attending hospital (evidence required, i.e. certificate)
• Universal Credit (evidence required, i.e. award letter)

If you are not in receipt of a qualifying benefit, but are on a low income and your savings are £16,000 or less (or £23,250 or less if in a care home, or £24,000 or less if you are a resident in Wales), you may be eligible for help with your NHS travel expenses.

To claim travel expenses, you (or a representative) need to take the following documents to the General Office on the day of your appointment:

• proof of entitlement (detailed above)
• valid receipts for public transport, car parking, or taxi fares
• your hospital letter or appointment card confirming the appointment
• a letter from a health professional confirming it was appropriate to travel by taxi (if applicable)

You can get a form by:

• collecting it from the General Office at New Cross Hospital or Cannock Chase Hospital
• printing an online copy, which can be found at: NHS – HC5(T) Refund claim form: travel costs to receive NHS treatment

To become a registered user of Ring and Ride, you must find it difficult or impossible to use conventional public transport, and live in one of the seven districts of the West Midlands. The service is particularly ideal for:

• anyone suffering from a temporary injury (such as a broken leg, a sprain, a sports injury, or recovering from an operation)
• young and elderly people who find it difficult to use public transport
• disabled people who want the convenience of a door-to-door service

Telephone booking: 0330 053 8141

Booking lines are open from Monday to Saturday, 9.30am to 2.30pm

Online booking: West Midland Travel Ring and Ride

If you are travelling by bus to your appointment, some useful details on bus routes are listed below.

• Bus Service No. 28
  Wolverhampton – Willenhall via New Cross Hospital (Outpatients), Ashmore Park and New Invention
• Bus Service No. 57
  Wolverhampton – Bilston via Stow Heath, New Cross Hospital (Outpatients), Long Knowle and Willenhall
• Bus Service No. 59
  Wolverhampton – Ashmore Park – Wolverhampton via New Cross Hospital (Wolverhampton Road Entrance), Wednesfield
• Bus Service No. 69
  Walsall – Wolverhampton via New Invention, New Cross Hospital (Wolverhampton Road Entrance)
• Bus Service No. 89
  Walsall – Wolverhampton via Bloxwich, New Cross Hospital (Wolverhampton Road Entrance)
• Bus Service No. 25 & 25E
  Wolverhampton – Bilston via Three Tuns
• Bus Service No. 25E
  Comes into the New Cross Hospital site in the evenings only
• Bus Service No. 70
  Wolverhampton – Huntington via New Cross Hospital (Outpatients), Cheslyn Hay and Cannock
• Bus Service No. 71
  Wolverhampton – Huntington via New Cross Hospital (Wolverhampton Road Entrance), Cheslyn Hay and Cannock

For more information, call 0871 200 22 33 (Bus and Metro only). Lines open Monday to Saturday, 7.30am to 8pm and Sunday 10am to 6pm.